The Best Western Inn with Vines partners to meet guest requests for personalized in-room entertainment | Bot To News


Napa, California – Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, has announced the adoption of its GuestCast streaming solution by Best Western in the Vines. A modern and stylish property that attracts a significant number of high-end and business travelers, by partnering with HIS, Best Western in the Vines can now ensure a high-quality in-room streaming experience that matches the highest expectations of their guests.

A property with many attractive amenities including an onsite restaurant, spa services and a beautiful outdoor lounge area, Best Western Inn at Vines recognizes that guests who want to enjoy the sights and sounds of Napa Valley share the global expectation for instant personalized TV entertainment. A hotel run by Artemis Hospitality Hotel Group chose to partner with property leader HIS for its content streaming needs. Results thanks to this and the exceptional level of customer support already enjoyed by other Artemis-managed venues.

By adopting GuestCast, Best Western Inn at Vines gains a platform designed to address the unique streaming needs of hospitality businesses. Key to a property’s decision to adopt GuestCast was its user-friendly design, which, unlike other complex solutions found across the industry, ensures a painless communication experience without guests needing to request troubleshooting assistance. Starting with the device-pairing process, GuestCast offers a simple way for guests to wirelessly connect personal devices to guestroom TVs, which is as easy as scanning a QR code. GuestCast’s user interface is designed with ease of use in mind, and thanks to GuestCast’s compatibility with thousands of mobile streaming apps, first-time users can instantly stream any content of their choice without difficulty.

Our hotel caters to an upscale guest demographic that comes to enjoy Napa Valley’s diverse wineries, but when they choose to stay onsite, their expectations for personalized entertainment options must be met. His expertise and expertise always exceeds the expectations of our guests and staff at our other locations, so we have no reservations in deciding to work with him again at the Best Western Inn at Vines. The level of support provided has been consistently responsive and flawless, while the feedback we’re now receiving about guests’ streaming experiences proves that his technology can satisfy even the highest guest standards. Kevin Anderson, Quality Assurance Manager, Artemis Hotel Group

By custom-engineering for the unique needs of hotel environments, with advanced security features, GuestCast ensures maximum guest confidence in using the system. It also includes device isolation capabilities that protect guest privacy by eliminating the need for guests to enter sensitive login details. By isolating the device, hotels can prevent guests from inadvertently or maliciously sending content to televisions in other guest rooms.

GuestCast’s hotel purpose-built design provides hoteliers with valuable performance analytics via the GuestCast dashboard. In addition to monitoring individual device health, properties use such data to analyze guest usage rates and measure the success of in-room entertainment strategies. Hoteliers can use the GuestCast dashboard to monitor the quality of Wi-Fi service signal strength for each guest room.

For more information on the full range of technology solutions available through Hotel Internet Services, contact Shelley Chandler at 866-265-7575 Ext. 737 or email [email protected].

About Hotel Internet Services, Inc.

Serving hospitality’s complete connectivity needs since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next-generation communications technology including high-speed Internet access, guest room entertainment and contactless service, IoT and security systems. Backed by 24/7 guest service monitoring and support, HIS Innovations not only includes state-of-the-art network technology to address guests’ highest expectations, but also includes GuestCast, the industry’s most user-friendly and advanced streaming platform. In-room entertainment experience. GuestCast not only guarantees user-friendly interaction with features including QR code-based device-connecting capabilities, but also ensures optimal performance with the GuestCast dashboard. With data-rich analytics, hoteliers can use the GuestCast dashboard to not only monitor the health and usage of individual cast devices, but also gain insight into the Wi-Fi signal quality of each network access point. In addition to hotels and resorts, HIS provides equipment and services to hospitals, casinos, military and student housing, senior living, timeshares, condos, convention centers, apartments, fitness centers and many other commercial spaces.

As the industry’s most trusted go-to provider for the latest network connectivity and IoT-based innovations, HIS offerings in Clearwater, Florida are credited with successfully improving online capabilities and guest satisfaction rates for countless hotels and resorts across the United States. Services throughout North America, Australia, Latin America and Europe.

Mark Howbrook
PR Manager



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